Billing, Automation & Workflow for High-Growth Broadband Providers
Accelerate service delivery, streamline operations, and deliver exceptional customer experiences with a proven cloud-based B/OSS platform trusted by communications providers for 30 years.
One Platform.
Comprehensive Control.
Fully Integrated
Cloud-Based B/OSS Platform
Agile and flexible—experience a world-class monetization platform designed to support innovative product and service offerings, complex rating schemes, and diverse business models.
Operational
Expertise
Future-driven, data-obsessed, and always curious—our U.S.-based team is dedicated to guiding you through the B/OSS transformation process—delivering the strategic guidance and developmental support you need to build a better customer experience.
Empower Your
Salesforce Implementation
Elevate your business operations to new levels of productivity and customer satisfaction with the integrated power of IDI Billing Cloud and Salesforce, the world’s leading CRM.
The IDI Difference
Through innovative technology, people, partners, and systems, we’re dedicated to providing the insightful counsel and specialized expertise required to make your customer journey transformation a reality.
Why IDI?
Specialized Billing Solutions For Telecom Markets. How We Help:
Broadband Providers
Communications & Managed Service Providers
Mobile Carriers
ILECs
We Enable Communications Providers To Quickly Transform Ideas Into Growth
Design Quickly
Keep Pace With Ever-Changing Market Demands. Accelerate your efforts to launch new products and services for all your different revenue channels, markets, and lines of business.
Sell Confidently
Realize Your Full Sales Potential. A centrally managed, fully customizable order management engine means you can manage retail promotions and present a streamlined experience.
Deliver Effortlessly
Dynamic Orchestration. Bring structure and automation to the most complex part of your business – order fulfillment.
Invoice Reliably
No Limits And No Compromise. Rate and bill any service, any product, any market—at any time.
Manage Smartly
Superior Customer Interactions. Complete account servicing from a single, intuitive, platform—including highly configurable self-care tools to drive costs out of your call center and boost customer satisfaction.
Let's Build A Better Experience Together
The IDIxperience
Exclusive insights and topical telecom content from the IDI team, our incredible partners, and thought leaders across the communications industry.
How To Win Fiber Customers In A Competitive Market
Fiber broadband providers are entering a new phase of competition. According to the Fiber Broadband Association’s 2025 report, roughly 16% of homes with fiber availability now have a choice of at least two providers — a number expected to rise as overbuilds accelerate...
Customer Data Security in a Converged Services World
As broadband, mobile, and managed services continue to converge, communications providers are gaining new opportunities to deliver seamless, personalized experiences. This convergence is fundamentally reshaping how customer data is created, shared, and stored. What...
Agility by Design: Why Modern BSS/OSS Platforms Are Built for Change
Telecom providers are under constant pressure to evolve. Customer expectations continue to rise, new services must be launched faster, and operational complexity keeps growing. Yet no two providers face these challenges in exactly the same way. Business models,...
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Ready To Experience IDI In Action?
Designed to support innovative offerings, complex rating schemes, and diverse business models, IDI’s world-class, cloud-based B/OSS platform delivers the power and flexibility you need to make your customer journey transformation a reality.